FAQ

How long will it take to ship my order?

Most items are made-to-order and will take between 1-4 weeks to make and ship. Items listed as one-of-a-kind are usually ready made and will take up to 1 week to ship. 


Do you accept returns?

Returns will be accepted for store credit only up to 7 days after package delivery so long as the items are in the same condition as when purchased. 


I bought the wrong size ring. What can I do?

You can send your ring back to be re-sized at any time. A re-size fee will apply. Customers are responsible for paying all shipping costs. Please email with your order number and the name of the item to be re-sized.


Do you do custom orders?

Yes! Though I am choosy with custom orders depending on the design and my schedule. Please email me with the subject line “Custom Order” and include your name, jewelry idea, metal type, ring size/chain length if applicable, and ideal turnaround time. If we decide to move forward, there is a 50% non-refundable deposit due at the start of production.

 

How do I clean my jewelry?

Please see the jewelry care guide here

I bought a piece of jewelry and have worn it past the point of just needing a good polish. What can I do?

The goal is for you to be able to wear One More Again jewelry for life and to focus on care instead of buying new pieces. Therefore, you can send your jewelry back  for maintenance at any time, no matter where it was purchased it from. Email a photo of the piece to hello@ooomaaa.com and I will send you shipping labels to print, along with a small maintenance fee comparable to the wear of your item.